IT Support Officer

Job Description

• Responsible for the smooth running of computer systems and ensuring users.
• Perform problem solving and assistance on various software applications faults for internal users using Salesforce system (BE-360) and hardware
• Administer and control user accounts and IT assets.
• Manage of Backup system, Anti-virus server ,Update software and Other system
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Manage own tasks, schedule and deliverables and co-ordinate the work of other. In addition, be accountable for specific areas of responsibility/deliverables.
• All internal cases are closed or manage correctly on timely manners and completion of results and processes
• All IT assets are monitored and maintained.
• All IT assets are well prepared and correctly checked for the new hiring and resignation process.
• System, network, and other IT accounts are well monitored or managed in a timely manner.
• Highly stable infrastructure is characterized by maximum availability, very few outages, and low service disruptions.
• Achievement of functional goals and targets.
• To perform other related duties as assigned.

Qualification

• Bachelor’s Degree in IT, Computer Science, or related fields
• Minimum 3 years of experience in IT support function.
• Strong knowledge in software, hardware, network, and IT security.
• Problem solving and decision-making skills
• Good responsibility and communication skill
• Able to communicate in English
• Service-minded and initiative
• Fast learning ability